We at CBS consider the health and well-being of our clients and employees the highest of priorities. As the coronavirus event continues to evolve and unfold in the U.S., we want to share with you what Complete Business Systems (CBS) is doing to service you and your organization. Our current business plan is to continue providing the best level of support for you as possible, while we responsibly navigate this challenging health situation. Our management and leadership teams are currently meeting regularly to monitor the situation and ensure both employee and customer safety.
In an effort to lower the health risk to everyone, our technical staff and customer service teams are employing an initial “Phone Fix” for your products and services and we will be dispatching technicians only after all other options have been exhausted and with customer approval . In order to reduce personal contact, we are asking our technicians to limit access to our CBS building. Furthermore, we have suspended our sales representatives from making unwarranted in-person sales calls, without essential reasons to do so or at the request of a customer.
As an added layer of safety, we ask that you share your organization’s expectations to our team members who may come to provide service at your work site. This would include immediately sharing with us if there would be a situation that would put one of our employees at risk… Thank you in advance for this.
Many companies have asked CBS for help in assisting them with their work from home set up. This includes, but not limited to, computers, phone systems and printing devices. As always, we are happy to offer any assistance we can in helping you and your business adapt to these challenging times. Our plan is to remain as fully-operational as possible under these circumstances and deliver the great customer experience you have always counted on.
We want you to know that CBS takes great pride in being chosen to support you and your organization and are wholly committed to working closely with you during these challenging times.
Should you have any questions, please contact your Complete Business Systems representative or call (303) 467-9080.
In closing, we offer our deepest and sincerest thoughts and prayers to all impacted by the coronavirus outbreak.
Thank you for your continued partnership.